Shift Supervisor

Job Summary:

The Shift Supervisor is assigned to direct, manage and supervise the activities of the Café to ensure the profitability of the business and customer satisfaction.

Responsibilities:

• Planning and implementing different sales building activities to ensure target achievement.
• Rallying front-line staff to consistently do store sales strategies.
• Ensuring all product availability at all times.
• Forecasting, planning, ordering and receiving raw materials, packaging and operating supplies.
• Doing inventory of food supplies and other consumables, daily, weekly, and monthly.
• Managing Labor cost thru proper scheduling and daily monitoring of sales: labor percentage.
• Controlling Food Cost and Paper Cost and Minimizing Utilities Expense and OPEX.
• Reviewing Sales Reading and accurately tallying all cash and charge slips.
• Creating and enforcing Internal Control Procedures and other restaurant policies.
• Doing daily and monthly fund audits.
• Reviewing and approval of store expenses thru Petty Cash Fund.
• Documentation and safekeeping of Store files.
• Managing the shift which includes food and beverage, manpower, machines/equipment, materials and methods, etc.
• Maintaining positive customer relationships, processing complaints, and responding to customer needs.
• Following and implementing food and safety regulations.
• Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
• Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment repairs and maintenance.
• Assisting in hiring and training cafe employees.
• Willing and eager to undergo cross-training at other café stations as part of learning and development.

Qualifications:

• Bachelor’s degree in Hotel and Restaurant Management, Business Management or relevant field.
• At least three (3) years of work experience as Store / Cafe Supervisor
• Excellent Communication Skills and the ability to lead, motivate and communicate with staff members.
• Ability to work well under pressure in a fast-paced environment.
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
• Availability to work around peak hours, including nights, early mornings, weekends and holidays.
• Willing to be assigned in NAIA Terminal 3, Pasay City