Hospitality Manager

A Hospitality Manager is responsible for organizing and overseeing the daily operations of facilities in the hospitality industry. He/she hires qualified personnel, coordinates operations, supervises staff, handles customer complaints, enforces regulations, and ensures efficient management of supplies and expenses.

Job Description: 
Customer Service

• Ensures excellent customer service is implemented at all times.

People Management

• Supervises cafe personnel by communicating job expectations, appraising job results, and disciplining employees.

Inventory Management

• Manages inventory needed for hotel / cafe operations and the timely requisition and delivery of materials and equipment.

Store Management

• Ensures a safe, secure, and well-maintained facility that complies with environmental, health, safety, sanitation and security standards; Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Marketing & Promotions

• In-charge of developing and implementing marketing and promotional activities for the cafe; Initiates relationship-building efforts with lessors, partners, vendors and all stakeholders in collaboration with the marketing office.

Policies & Procedures

• Develops and implements policies and procedures to improve operations and support systems for the cafe operations, as well as for training, coaching, counseling, and career development of staff.

Management Meetings & Reports

• Attends corporate meetings and events; Prepares management reports required for operational meetings.

Others

• Other tasks that may be assigned from time to time

 

Qualifications & Experience:

• Proven experience as a hospitality manager
• Hands-on experience in customer service or sales
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards
• Proficient in MS Office and relevant software
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonal skills
• Problem-solving aptitude
• BS Graduate in Hospitality Management