Shift Supervisor / Manager

The Shift Supervisor / Manager reports directly to the Cafe Manager. He/she is assigned to direct, manage and supervise the activities of the Café to ensure the profitability of the business and customer satisfaction.

FUNCTIONS AND RESPONSIBILITIES:

• Manage day-to-day operations of the café.
• Ensure the cleanliness and maintenance of the café at all times.
• Recruit, hire, train, and supervise café staff.
• Oversee scheduling of staff members and manage manpower pooling and rooster.
• Manage and monitor budgets to ensure that the café remains profitable.
• Actively find ways to lower operational costs while expanding the cafés customer base.
• Monitor and maintain stocks inventory.
• Resolve customer complaints regarding food quality and customer service.
• Suggest new menu items based on customers’ preferences and feedback.
• Identify strategies to retain and attract customers.
• Develop and maintain a good business relationship with partners, lessors and relevant regulatory agencies/offices.
• Maintain updated records of daily, weekly, monthly and annual revenues, expenses, stocks, and product movement and generate corresponding Management Reports.
• Monitor and ensure business compliance.

SKILLS AND REQUIREMENTS:

• Business-savvy with strong leadership skills.
• Customer oriented with above-average communication skills.
• With skills in both management and administration in order to lead a team, allocate resources, and make intelligent decisions about best strategies to improve the profitability of the café.
• With good time management and organization skills to handle multitude of tasks efficiently.
• Proficient in business presentation and management reports.
• Passionate in Food Service.
• Willing to be assigned in NAIA Terminal 3, Pasay City